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We have compiled the most frequently asked questions from our guests so you can quickly find comprehensive information about equipment rental, booking conditions, and safe skiing practices.

The equipment set includes skis or a snowboard, ski boots, poles, and a helmet.

As a deposit, you can provide an identity document or leave a cash deposit equivalent to the value of the equipment.

Our rental shops are open daily from 08:00 AM to 08:00 PM.

It is returned immediately after you return the equipment in proper condition and it is inspected by a rental staff member.

Yes, you can pick up equipment after 6:00 PM, with payment applying only for the following day.

Yes, if the equipment is returned early, you will be refunded for the unused days, provided the equipment is returned by 9:00 AM and excluding any discounts for skiing.

The equipment must be returned to the same rental point where it was originally picked up.

No, the transfer is provided only once (from your accommodation to the rental and to the lift, or back to your accommodation). After finishing skiing, you can order a paid transfer according to the current rates.

Yes, we have a wide range of sports equipment and a large selection of accessories.

Yes, of course, you can purchase the equipment according to our internal price list.

Because we have brand-new 2026 ski equipment, as well as last year’s models at the most affordable prices.

By choosing Velvet Rental, you get a much higher level of equipment for the same price compared to most offers on the market.